Refund Policy

Albireus subscriptions and point top-ups are sold through Paddle.com. Paddle is the Merchant of Record for these transactions and handles checkout, payment collection, tax, receipts and refunds. This page explains our refund principles. Paddle's Buyer Terms and Refund Policy also apply; where they differ, whichever is more favorable to you applies.

This service is operated by Lin Chen Yu (brand name: Albireus). Contact: support@albireus.com.

Cancelling a subscription

• Plus, Pro and Ultra are available with monthly or yearly billing and renew automatically at the end of each period.
• You can click “Manage subscription” or “Cancel auto-renewal” on the plans page at any time. Once you cancel, you will not be charged again; your plan stays active until the end of the current period, after which your account returns to the Free plan.
• Point top-ups are one-time purchases and are never charged automatically.

When you can request a refund

• One-time purchases (point top-ups) and the first payment of a subscription: you can request a full refund within 14 days of the payment date.
• Subsequent renewal charges are generally non-refundable. However, if you forgot to cancel and have not used any points from the renewed period, email us within 14 days of the charge and we will consider your case individually.
• Duplicate charges, charges made in error because of a mistake on our side, or extended periods when the service is unavailable: email us at any time, with no deadline, and we will refund you or restore your points.
• This policy does not affect your rights under the laws of your place of residence (including consumer protection laws) or under Paddle's Buyer Terms; where the law gives you greater rights, the law applies.

What happens after a refund

• When a plan payment is refunded, that period's plan and its plan points are cancelled together, and your account returns to the Free plan.
• When a top-up is refunded, the points credited by that top-up are deducted.
• Accounts terminated for breaching the Terms of Service are not eligible for refunds.

How to request a refund

• Use the “View receipt” or “Manage subscription” link in the receipt email Paddle sent you, or look up your order at paddle.net.
• Or email support@albireus.com with your account email address and the order number from your receipt; we will reply within 5 business days.
• Once approved, Paddle refunds the original payment method. How long the refund takes to arrive depends on your card issuer or payment method.

Existing NewebPay subscriptions

If you subscribed through NewebPay before we switched to Paddle, your existing auto-renewal continues until you cancel or switch to a Paddle subscription. For refunds of those payments, please email us directly.