Refund policy

Paddle.com dey sell Albireus subscription and top-up points. Paddle na di Merchant of Record for di transaction, and na dem dey handle checkout, payment, tax, receipt, and refund. Dis page explain our refund rules; Paddle Buyer Terms and Refund Policy also apply, and if any difference dey, di one wey favor you pass na im go work.

Di person wey dey run dis service na Lin Chen Yu (brand name: Albireus), contact email: support@albireus.com.

Cancel subscription

• Plus, Pro, and Ultra dey available for monthly or yearly billing, and dem dey automatically renew when each period end.
• You fit click “Manage subscription” or “Cancel auto-renewal” for di plans page anytime. Once you cancel, we no go charge you again; your plan go still dey work reach di end of di current period, after that your account go return to Free plan.
• Top-up points na one-time purchase, and e no dey charge automatically.

When you fit request refund

• One-time purchase (point top-up) and di first payment for subscription: you fit request full refund within 14 days from di payment date.
• Renewal charge after dat normally no dey get refund; but if you forget to cancel, and you never use any point for dat period after renewal, make you email us within 14 days from di charge date, we go check your case.
• Double charges, wrong charges wey happen because of mistake from our side, or long time wey di service no dey work: send us email anytime, no deadline, and we go refund you or return your points.
• Dis policy no dey affect your right under your local law (including consumer protection law) or under Paddle Buyer Terms; if di law give you more right, na di law we go follow.

Wetin go happen after refund

• When we refund plan payment, that period plan and di plan points wey match am go cancel together, and your account go go back to Free plan.
• When we refund top-up, we go deduct di points wey enter from that top-up.
• Accounts wey we close because dem break Terms of Service no dey eligible for refund.

How to request refund

• Use di “View receipt” or “Manage subscription” link inside di receipt email wey Paddle send you, or check your order for paddle.net.
• Or send email go support@albireus.com with your account email and di order number wey dey your receipt; we go reply within 5 working days.
• Once dem approve am, Paddle go refund back to di original payment method. Di time wey e go take reach your account depend on your bank or payment method.

Existing NewebPay subscriptions

Users wey subscribe through NewebPay before we change go Paddle, your normal auto-renewal go continue until you cancel am or switch go Paddle subscription; for refund of dis payments, make you email us directly.